1. Getting Started
The first time you log in to CaptionCall Mobile for iPhone, you will be asked to acknowledge the limitations of E911 and verify your emergency address. You can update this address at any time in app Settings.
You can use the toggles to enable Touch ID or Face ID to use the app without entering your User ID and password each time.
2. Call Forwarding
You will receive another phone number with CaptionCall Mobile for iPhone. While your regular iPhone mobile number will still work, only the phone number assigned by CaptionCall will allow you to use captioning.
As a result, most users choose to forward their iPhone number to their CaptionCall Mobile number. This means any incoming calls will automatically be captioned on your iPhone. To set up call forwarding, go to Settings > Phone > Call Forwarding and enter your CaptionCall Mobile number. For Verizon customers, call *72 using your iPhone, enter your CaptionCall Mobile ten-digit number, tap the call icon and wait for the confirmation, “Calls will be forwarded to...”, then hang up.
Be aware that when you make calls with your CaptionCall Mobile number, that number will appear as your caller ID.
3. Making Calls
You can make calls using the Dialpad, or touch the Recents or Contacts icon and select the name/number you wish to call. Captioning will start automatically.
4. Answering Calls
When someone calls you, you’ll see a notification on your screen. To answer, click Accept or slide to answer. If your iPhone is locked when the call comes in, you will need to unlock your iPhone and select the CaptionCall Mobile icon to see captions.
5. Voice Mail
To set up your voicemail, touch the Voicemail icon and use the temporary pin 1234 followed by the # sign. You will be prompted to create a new pin. Follow the prompts to record your greeting. To check a voicemail message, touch the Voicemail icon to play the message. Touch Speaker to hear your message while reading captions on the screen.
6. Saving Calls
At the end of every call, you can choose to Save or Discard the captions. To review a saved conversation, touch the Saved icon on main menu.
7. Using Contacts
If you allow CaptionCall Mobile access to your iPhone contacts, they will appear in the Contacts list for easily dialing. You will also see any contacts associated with your CaptionCall account.
